|
| |
Many factors are pressuring healthcare providers today. The
most common factors are: cost, quality, access and satisfaction. These elements
are key drivers of customers, payors and employees when determining providers of
choice. Utilizing our proven re-engineering techniques, Healthcare Consulting
Services, LLC (HCS), can help you become the provider of choice in your region.
Through our re-engineering experiences, we have learned that
many healthcare providers are unaware of the opportunities for financial and
operational improvement which exist in their organizations, such as:
 | Organizing work around outcomes instead of tasks can enable several
specialized functions performed by different people to be combined into a
single job. |
Example: The tasks of cleaning patient rooms and
stocking, organizing and ordering supplies on the nursing unit can be
combined into a single role, allowing one job position the responsibility
for maintaining a clean, adequately stocked patient care environment.
Clients have found that this practice can lead to greater productivity of
both nurses and support staff and increased employee and patient
satisfaction.
| Linking parallel activities instead of integrating their outcomes can
reduce duplication, decrease cost and expedite delivery of services. |
Example: Implementing a "paperless admitting
department" enables clients to capture information once, reducing
paperwork, purchasing, storage and handling of expensive forms and
registration time, all leading to improved customer satisfaction.
| Many services are internally focused, concentrating on "what’s best
for the provider, not what’s best for the patient." |
Example: A midsize physician group practice found
they were losing patients to their competition because they did not offer
"after-hours" care. By focusing on the level of service their
patients wanted, they were able to not only retain their client base, but
capture increased revenue that was being lost to their competitors.
Additional opportunities which can be identified through the
re-engineering process include:
|
New service development |
|
Corporate Compliance |
|
Increased revenue through Chargemaster Review |
Our re-engineering consultants are experienced in working
with hospitals and health services providers of all sizes. We will work with
your organization to provide a full range of re-engineering services, including
both clinical and non-clinical functions. If you are interested in maximizing
your operational and financial opportunities or would like more information,
please call Jack Bebiak at (317) 633-4708, Ext. 305 or e-mail at jbebiak@mmgsi.com.
|
Healthcare Consulting Services, LLC Copyright 2001